Amazon Hiring For ERC Sr.Associate (L3) HR Operations At Bangalore In August 2020
Company : Amazon
Job Location : Bangalore
Role : ERC Sr.Associate
Shifts & Week offs: Rotational
Experience: 1 to 5 years (International voice process / Calling experience)
Qualification: Graduation & above (Freshers not eligible)
Notice period: Immediate joiners
Salary Range: 4.5 LPA to 5 LPA
Type of employment: This role is on a Fixed Term Contract for 6 Months
Role: ERC Sr. Associate (L3)
ERC is the first point of contact for Employees, Managers and the HR community in Amazon when they need any help with their pay, attendance, timecards, policy etc. The Employee Resource Center (ERC) Sr. associate will work closely with the ERC team in the US to provide a variety of HR services to North American Employees. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.
Roles and Responsibilities:
. Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool
· Responsible to work on Panorama/Ticketing tools to resolve the queries received from the employee
· Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
· Adhere to defined processes and ensure delivery in accordance with set quality standards
· Thorough knowledge of policies & processes for multiple Customers group
Kindly click on the assessment link below to take up assessments for the role that you are interested to apply.