|Job Role||Software Development Engineer|
- A Bachelor’s degree in Computer Science or related technical discipline.
- You will also get chance to innovate and simplify the Customer Service Email Routing Platform used by 100+ teams in Amazon across all geographies. The platform has 20,000 Email Queues currently and route ~300K emails every day.
- Team is building up a live language translation medium in both Email and Chat channels which will enable English speaking Associates to handle and resolve the German and other international customers queries and issues.
- You will also be part of creating disruptive Amazon Customer Service Automated Help solution which can predict customer issues leveraging AI and machine learning, and proactively provide relevant self service options.
- The ownership areas of the team provide unique opportunity with direct exposure to both Retail Customers and the Customer Service associates.
- The SDE is expected to have good understanding of distributed computing, should have strong data structures, algorithm and coding skills.