Amazon Off Campus Drive For Freshers As Support Executive At Chennai On August 2019

Amazon Off Campus Drive For BE/ B.Tech/ M.Tech/ B.Sc/ M.Sc/ BCA/ MCA Freshers As Support Executive At Chennai On August 2019.

Company Website:

Position: Support Associate

Experience: Freshers

Job Location: Chennai

Salary: INR 3,75 – 4 LPA

Education: BE/ B.Tech/ M.Tech – All Engineering Streams; B.Sc/ M.Sc/ BCA/ MCA

Job Description:

As a Support Associate, your key responsibilities will include:

  • Gain understanding of Alexa Communications services, product features, and internal operational processes.
  • Follow SOPs to troubleshoot incoming tickets, identify root causes, and provide fast resolution.
  • Document and escalate software/service defects to development teams.
  • Perform trend-analysis and identify common pain points.
  • Develop and maintain SOPs and Runbooks for debugging common customer scenarios.
  • Improve support processes, communication (e.g., calendar, templates), and metrics (e.g., productivity, time to resolution , etc).

Basic Qualification:

  • A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
  • Strong in both written and verbal English
  • Good familiarity with the Windows desktop environment and use of Word, Excel, Firefox etc. are required.
  • Flexibility and Interest to do repetitive tasks is required
  • High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential

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