Amazon Off Campus Drive For BE/ B.Tech/ M.Tech/ B.Sc/ M.Sc/ BCA/ MCA Freshers As Support Executive At Chennai On August 2019.
Company Website: www.amazon.in
Position: Support Associate
Job Location: Chennai
Salary: INR 3,75 – 4 LPA
Education: BE/ B.Tech/ M.Tech – All Engineering Streams; B.Sc/ M.Sc/ BCA/ MCA
As a Support Associate, your key responsibilities will include:
- Gain understanding of Alexa Communications services, product features, and internal operational processes.
- Follow SOPs to troubleshoot incoming tickets, identify root causes, and provide fast resolution.
- Document and escalate software/service defects to development teams.
- Perform trend-analysis and identify common pain points.
- Develop and maintain SOPs and Runbooks for debugging common customer scenarios.
- Improve support processes, communication (e.g., calendar, templates), and metrics (e.g., productivity, time to resolution , etc).
- A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
- Strong in both written and verbal English
- Good familiarity with the Windows desktop environment and use of Word, Excel, Firefox etc. are required.
- Flexibility and Interest to do repetitive tasks is required
- High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential