Amazon Walkin As Digital & Device Alexa Support Associate At Hyderabad On 1-2 August 2019

Amazon Walkin As Digital & Device Alexa Support Associate At Hyderabad On 1-2 August 2019:

Job Position: Digital & Device Alexa Support Associate

Qualification: Any Graduate

Experience: 0-4 years

Job Location: Hyderabad

Date : 1-2 August 2019

Salary:  2.8 to 3.3 LPA

Eligibility:

  • Minimum qualification is 10 + 2.
  • Any graduate/ PG is eligible to apply.

Knowledge & Skills Required:

Customer Focus: 

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

  • Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
  • Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
  • Basic awareness about Amazons Devices and Digital Services (Subscriptions)
  • Awareness of latest trends and developments in the technology industry
  • Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Problem Solving Skills:

  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet the business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Additional Benefit:

  • Meal Vouchers
  • Night Shift Allowance
  • Over Time Payout
  • Transportation Allowance (work from the office)

Walkin Details:

Date: 1 – 2 August 2019

Time: 10.30 am to 2 pm

Venue:

Amazon Development Centre (India) Pvt. Ltd.
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ. Survey No. 107(P),
Kokapet Village, Gandipet Mandal,
Ranga Reddy District

About the Author: Sneha Sadhasivan

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