Amazon Walkin As Digital & Device Alexa Support Associate At Hyderabad On 1-2 August 2019:
Job Position: Digital & Device Alexa Support Associate
Qualification: Any Graduate
Experience: 0-4 years
Job Location: Hyderabad
Date : 1-2 August 2019
Salary: 2.8 to 3.3 LPA
Eligibility:
- Minimum qualification is 10 + 2.
- Any graduate/ PG is eligible to apply.
Knowledge & Skills Required:
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Technical Aptitude:
- Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
- Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
- Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
- Basic awareness about Amazons Devices and Digital Services (Subscriptions)
- Awareness of latest trends and developments in the technology industry
- Technically inclined with a drive to challenge existing processes and innovate
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action-oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet the business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Additional Benefit:
- Meal Vouchers
- Night Shift Allowance
- Over Time Payout
- Transportation Allowance (work from the office)
Walkin Details:
Date: 1 – 2 August 2019
Time: 10.30 am to 2 pm
Venue:
Amazon Development Centre (India) Pvt. Ltd.
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ. Survey No. 107(P),
Kokapet Village, Gandipet Mandal,
Ranga Reddy District
