Capgemini Job Openings As Process Associate At Noida:
|Job Role||Process Associate – Service Desk Specialist|
|Experience||6 months to 2.5 yrs|
- Qualification – Any Graduate
- Experience – 6 months to 2.5 yrs
- Provide hardware/software/network problem diagnosis/resolution via telephone/ email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution, and follow-up steps;
- Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities Escalate complex.