Capgemini Job Openings As Process Associate At Noida In October 2018

Capgemini Job Openings As Process Associate At Noida:

 Job Role  Process Associate – Service Desk Specialist
 Qualification  B.E/B.Tech/Any Degree
 Experience  6 months to 2.5 yrs
 Job Location  Noida

 

Eligibility:

  • Qualification – Any Graduate
  • Experience – 6 months to 2.5 yrs

Job Description:

  • Provide hardware/software/network problem diagnosis/resolution via telephone/ email/chat for customer’s end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem
    recognition, logs, research, isolation, resolution, and follow-up steps;
  • Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities Escalate complex.

 

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