Dell Job Openings As Technical Support Engineer-2 At Bangalore In December 2018

Dell Job Openings As Technical Support Engineer-2 At Bangalore In December 2018:

Job Position: Technical Support Engineer-2

Experience: Experienced hire

Job Location: Bangalore

Salary: Best in Industry

Eligibility: Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent

 

Job Description:

  • Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.
  • Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings.
  • Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources.

Responsibilities:

  • Engages with customers and other technical resources by phone, video conference, and email to provide technical support and issue resolution
  • Participates in facilitating problem recreation and failure analysis at the systems level
  • Responsible for sharing all problem resolution acquired knowledge with our client’s internal sales and support teams and our clients customers when appropriate
  • Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers
  • Compose technical solutions, for inclusion into the corporate knowledge database
  • Willing to work 24×7

Essential Requirements:

  • In-depth knowledge on VNX / Unity unified Storage architecture.
  • Expert level knowledge on Block and file management.
  • Good knowledge on both local & remote replication (block & file).
  • Fair knowledge on Performance troubleshooting
  • Good knowledge on CIFS, NFS, CAVA.
  • Strong communication skills.

Desirable Requirements:

  • Understanding on Windows, Linux, HP-UX and VMware.
  • Understanding on Active Directory, Networking.
  • Fair knowledge on Brocade and CISCO switches.

 

 

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