Fidelity Job Openings As Business Analyst At Bangalore In December 2018:
Eligibility:
- Bachelor’s degree with MBA in any discipline
- 2 – 4+ year experience in data analysis , research and analysis ,reporting is preferred
- Experience in the Retirement/401k/Defined Contribution is a plus
- Knowledge in the Pensions or Benefits Administration industry is a plus
Job Description:
- Identify, gather, analyze, consolidate and distribute data in requested formats
- Demonstrate knowledge of core systems, processes and resources used by the RM Services Group
- Research and respond to Sales questions, as needed and resolve associate inquiries
- Execute on activities related to producing client-specific content, fulfilling internal and external data requests, and performing plan service reviews and enablement activities
- Identify ongoing opportunities to enhance SRS processes and the overall customer experience
- Develop subject matter expertise in the SRS service offering
- Manage individual work items in Salesforce work queue
- Complete requests from Sales Team according to business requirements and documented procedures in a timely manner
- Participate in regular weekly team meetings/calls, monthly/quarterly collaboration sessions, ad hoc Design Thinking sessions Perform user acceptance testing on newly automated or enhanced SRS User Developed Applications (UDAs) as needed
- Understand how to avoid risk in role by following established procedures and keeping procedures current
- Proactively identify issues, process improvement, and cost saving ideas.
Skills:
- Strong Communication abilities
- Active listening skills and excellent written and oral communications skill are critical for interactions with our users.
- Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with users
- Ability to empathize with customers and convey confidence
- Attention to Detail
- Ability to multi-task in a fast-paced environment
- Ability to prioritize work based on business impact and SLAs
- Technical Acumen
- Troubleshooting and Debugging skills
- Strong analytical and logical skills
- Ability to analyze trends and recommend improvements
- Expertise in generating reports & dashboards, deriving trends from data
- Expertise in Microsoft Excel functions, VBA for Excel/Access
- Working knowledge of SQL
- Exposure to any industry leading ERP/CRM
