IBM Job Openings As Technical Support Associate At Bangalore & Hyderabad In February 2019

IBM Job Openings As Technical Support Associate At Bangalore & Hyderabad In February 2019:

Job Position: Technical Support Associate

Qualification: B.E/B.Tech

Experience: 0 – 2 Years

Job Location: Bangalore/Hyderabad

Salary: Best In Industry

Eligibility:

  • Bachelor’s Degree (B.E/B.Tech)
  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Job Description:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

For Bangalore:




For Hyderabad:

About the Author: Sneha Sadhasivan

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