IBM Job Openings As Technical Support Associate At Hyderabad In October 2018

 Job Role  Technical Support Associate
 Qualification  B.E/B.Tech
 Experience  0-2 years
 Job Location  Hyderabad

 

Eligibility:

  • Bachelor’s Degree (B.E/B.Tech)
  • 0 to 2 years of experience with good communication skills
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Ability to listen to and work with customers in real-time to resolve issues.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Job Description:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account
  • End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Providing direct technical assistance to customers via phone, email, and chat.

 

 

 

 

 

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