IQVIA Job Openings As Service Desk Techn At Bangalore In February 2019:
Job Position:Service Desk Techn
Qualification: Any IT Stream Graduate
Experience: 0.6 – 2 Years
Job Location: Bangalore
Salary: Best In Industry
Job Description:
- Provide first Level | Second level of support and convey resolution to customer issues
- Priority will be given to the employees those who worked on the Technical support chat platform
- Accurate escalation of unresolved queries to the next level of support team
- Track, Route and redirect Problems to correct resources
- Utilize excellent customer service skills and exceed customers expectations
Eligibility:
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Ability to deal with users through Calls, Chats and Email
- Should have prior technical support experience.
- Good typing speed (minimum 40 WPM and 98% accuracy).
- Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
- Good analytical and problem solving skills
- Up-to-date technical knowledge
- Good interpersonal and customer care skill
- Flexible in working 24/7 environment
