IQVIA Job Openings As Service Desk Techn At Bangalore In February 2019

IQVIA Job Openings As Service Desk Techn At Bangalore In February 2019:

Job Position:Service Desk Techn

Qualification: Any IT Stream Graduate

Experience: 0.6 – 2 Years

Job Location: Bangalore

Salary: Best In Industry

Job Description:

  • Provide first Level | Second level of support and convey resolution to customer issues
  • Priority will be given to the employees those who worked on the Technical support chat platform
  • Accurate escalation of unresolved queries to the next level of support team
  • Track, Route and redirect Problems to correct resources
  • Utilize excellent customer service skills and exceed customers expectations

Eligibility:

  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to deal with users through Calls, Chats and Email
  • Should have prior technical support experience.
  • Good typing speed (minimum 40 WPM and 98% accuracy).
  • Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skill
  • Flexible in working 24/7 environment

About the Author: Sneha Sadhasivan

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