Microsoft Job Openings As Escalation Engineer At Bangalore In December 2018:
Job Role: Escalation Engineer
Job Location: Bangalore
Qualification: B.E/B.Tech/MCA/Msc
Experience: Freshers and Experienced
Responsibilities:
• Lead a set of Office 365 customers and partners through the Onboarding technical process.
• Plan, manage and execute a complete Onboarding experience for Cloud customers
• Maintain strong working & technical knowledge of the service, take ownership for service improvement
• Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
• Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
• Building strong body of work and knowledge working with the Core engineering and Customer Experience teams in the Product Group
Qualifications:
Technical Skills:
- Office 365 and related technologies, including core infrastructure, Active Directory, Exchange, SharePoint and Skype for Business
- Expert Migration experience in migrating from Mail environments (Exchange, Lotus Notes, Gmail, IMAP) to O365 & Gdrive, Box, File Shares to ODB.
- Experience and understanding of Azure environments.
- Must have prior understanding around the importance of security concepts.
- Execution of end to end Migration Projects.
- Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc.
- Implementation and management of Exchange Server and Office 365.
- Experience on working with Windows AD designing is a plus point
- Candidates should have a good working knowledge of the implementation of an Exchange disaster recovery and Exchange high availability plan
- Experience of SMTP, POP3 and IMAP protocols
- Experience tuning and scaling Exchange servers.
- Experience Troubleshooting Exchange Server related issues
- Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc.
Successful Candidate Competencies:
• Microsoft Office 365 / EMS / Windows 10 technical competency: possess a in depth knowledge of Office 365 services and architecture including other cloud products.
• Intune technical competency: possess a broad knowledge of Intune or any other mobile device management software
• Advanced skills in PowerShell, Active Directory, Web Services ,troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.
• Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards “cloud only” services
• Strong problem solving ability ranging from conceptualization to implementation
• Strong troubleshooting skills across multiple planforms and systems
• Medium or advanced networking skills: switches, routers, firewalls
• Customer and Partner Focus: proven experience driving positive business impact based on a deepunderstanding of customer and partner needs.
• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
• Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
• Ability to build a strong relationship with customers and partners and become a trusted advisor
• Collaboration: able to work in a multi-cultural environment and to adapt to the customer’s needs
• Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs
