NTT DATA Fresher Job Openings As Associate System Engineer At Bangalore:
| Job Role | Associate System Engineer |
| Qualification | B.E/B.Tech/MCA |
| Experience | Freshers |
| Job Location | Bangalore |
Eligibility:
- Educational Qualification: Bachelor’s degree (B.E/B.Tech) /MCA
Job Description:
- Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and
problem notifications and log them into the ticketing tool. - Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to
appropriate Level 2 groups. - Triaging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status.
