NTT DATA Fresher Job Openings As Associate System Engineer At Bangalore In October 2018

NTT Data Freshers Job Openings As Service Desk Engineer For BE/Btech - CS/ECE At Bangalore On November 2019

NTT DATA Fresher Job Openings As Associate System Engineer At Bangalore:

 Job Role  Associate System Engineer
 Qualification  B.E/B.Tech/MCA
 Experience  Freshers
 Job Location  Bangalore

 

Eligibility:

  • Educational Qualification: Bachelor’s degree (B.E/B.Tech) /MCA

Job Description:

  • Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and
    problem notifications and log them into the ticketing tool.
  • Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
  • Resolve incidents within prescribed time limits, if possible; otherwise, escalate to
    appropriate Level 2 groups.
  • Triaging the tickets to different support groups based on category of the ticket
  • Following up on tickets and tracking them to closure
  • Providing sufficient and accurate information to users on the ticket status.

 

 

 

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