Tech Mahindra Freshers Walk-in-Interview As Support Engineer & Technical Support Jobs For Any Degree Fresher In Bangalore On 16-27 December 2019

Tech Mahindra Freshers Walk-in-Interview As Support Engineer & Technical Support Jobs For Any Degree Fresher In Bangalore On 16-27 December 2019.

Tech Mahindra Freshers Walk-in-Interview As Support Engineer & Technical Support Jobs For Any Degree Fresher In Bangalore On 16-27 December 2019.

Tech Mahindra Walk-in Drive 2019:

Job RoleSupport Engineer/ Technical Support/ Service Desk/ Help Desk
QualificationAny Degree
Experience0-4 years
Total Vacancies20
SalaryRs. 2.5 – 3.5 LPA
Job LocationElectronic City (Bangalore)
Walk-In Date16 to 27 December 2019

Detailed Eligibility:

  • Education: Any Graduates
  • Experience: At least 1-2 years in IT Service Desk/ Tech support / ITES environment desirable or similar profile from an International voice process.

Knowledge & Skills:

  • Fluent in English verbal and Nonverbal
  • Excellent telephone skills
  • Customer focused
  • Ability to multi-task and prioritize workload
  • Ability to adapt to continuously changing procedures and environment
  • Team player with strong interpersonal skills

Requirements:

  • Microsoft Outlook, AD, Win Server, Windows OS, Networking concepts, PC hardware components.
  • Candidate should have experience or clear understanding in Basic Hardware
  • Troubleshooting of PCs, MS Office /office 365 applications.
  • English communication skills without any MTI.
  • A clear understanding of the incident management process
  • It would be an advantage if a candidate possesses basic ITIL framework knowledge.

Key Accountabilities:

  • Respond to incident calls and emails from users on desktop issues, hardware, application-related issues and queries.
  • Ask targeted questions to quickly understand the root of the problem.
  • Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
  • Provide level 1 & 2 remote troubleshooting support.
  • Document all reported incidents – identify trends to assist in future problem resolution
  • Ensure all issues are properly logged.
  • Escalate unresolved cases to relevant support team.
  • Refer to Knowledge base resources to provide accurate solutions
  • Prioritize and manage several open issues at one time
  • Follow up with users to ensure successful closure of reported issues
  • Generate, track, and close trouble tickets
  • Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.
  • Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.

How to Apply for Tech Mahindra Walk-in Drive 2019?

All interested and eligible candidates can attend this walk-in drive on 16 to 27 December 2019 to the mentioned venue.

Venue Details:

Date: 16 to 27 December 2019   Time:10 AM to 3 PM (Weekdays)

Venue:

Tech Mahindra,
Plot- 45-47,Tech Mahindra,
Gate 1, ITC-4,
(Abdul Kalam) KIADB Industrial Area,
Electronic city, Phase -2
Bangalore – 560100

Contact Person: Manish 7981960648 or 9008073809

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