Wipro Fresher Job Openings As Customer Support Associate For Any Degree Graduate Freshers In Gurugram August 2022

Wipro Fresher Job Openings As Customer Support Associate For Any Degree Graduate Freshers In Gurugram August 2022

Wipro Fresher Job Openings As Customer Support Associate For Any Degree Graduate Freshers In Gurugram August 2022

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative


We are looking for smart professionals with a great attitude to make every single client interaction delightful.


Your Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Roles & Responsibilities:

You bring knowledge & expertise Required Experience:
Experience 0- 2 yrs.
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day work week
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client alignment

Qualifications:

Education :
Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience

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About the Author: Athulthampan

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