Wipro Job Openings As Service Desk Analyst at Mumbai In September 2018

 

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.

 

Job Role : Service desk analyst

Mode of Interview : Walk-in

Qualification : BE/B.Tech/MCA/M Sc

Pay Scale : 3.2 LPA

 

Job Requirements: 

  • Must have BE/B Tech/MCA/M Sc from a recognised university
  • Should have an aggregate of 60% through out academics
  • Must be responsible for Service ticket creation/assignment/Categorization /
    prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
  • Must receive calls during the assigned period and adhere to break
    schedules and use the appropriate Aux as applicable
  • Must have incident Management skills
  • Should have knowledge on ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
  • Must have knowledge on routing / Chasing of tickets with other PRG s
  • Must be proactive Remedy Queue Management
  • Must be identifying the trend of calls/tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Should be creating child tickets and tagging them with problem ticket
  • Must perform tracking resolution and updating KB
  • Must have administrative Task skills
  • Must be proactive Remedy Queue Management
  • Must have problem Management skills
  • Must be identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Should be creating child tickets and  tagging them with problem ticket
  • Must be tracking resolution and updating KB
  • Must callback the user and confirm resolution (where ever applicable) Administrative Task
  • Must be proactive in Remedy Queue Management
  • Must have interest to work in technical support, answering support queries via phone email, chat and web

Walk-In Date22nd September 2018(10 AM – 1 PM)

Venue:

Wipro Ltd, 7th Floor, A Wing,

Kensingtone Tower, Hiranandani,

Powai, Mumbai.

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