Wipro Job Openings (Walk-In) As Technical Service Desk Associate At Pune/Mumbai/Mysore On 22nd June 2019:
Job Position: Technical Service Desk Associate
Qualification: BTech/BE/Any Degree
Experience: 0-4 Years
Job Location: Pune/Mumbai/Mysore
Salary: Best In Industry
Detailed Candidate Profile
- Candidates should possess B.E/B.Tech/Any Degree from a recognized university
- Experience: Freshers/0-4 years
- Mandatory Skills: TIS Service Desk
- Desirable Skills: Language Skills: English Language
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.
For Walk-In Details and Registration click the below link: