Wipro Job Openings (Walk-In) As Technical Service Desk Associate At Pune/Mumbai/Mysore On 22nd June 2019

Wipro Fresher Jobs Openings For Freshers As Test Engineer In Hyderabad On January 2020

Wipro Job Openings (Walk-In) As Technical Service Desk Associate At Pune/Mumbai/Mysore On 22nd June 2019:

Job Position: Technical Service Desk Associate

Qualification:  BTech/BE/Any Degree

Experience: 0-4 Years

Job Location: Pune/Mumbai/Mysore

Salary: Best In Industry

Detailed Candidate Profile

  • Candidates should possess B.E/B.Tech/Any Degree from a recognized university
  • Experience: Freshers/0-4 years
  • Mandatory Skills: TIS Service Desk
  • Desirable Skills: Language Skills: English Language

Job Description:

  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.
  • Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
  • Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.

For Walk-In Details and Registration click the below link:

About the Author: Sneha Sadhasivan

You might like

Leave a Reply

Your email address will not be published. Required fields are marked *